Frequently Asked Questions

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Yes, Mary Collins Management offers both one-time and recurring cleaning services to fit your needs.

Mary Collins Management offers housekeeping, laundry service, personal organizing, bereavement organizing, personal assistance, grocery shopping, and prenatal nesting. Future services will include meal-prepping and childcare.  

Mary Collins Management  serves the entire metropolitan area, including downtown, suburbs, and surrounding towns. Contact us today to see if we serve your area.

Mary Collins Management specializes in residential and small business commercial spaces. 

Yes, we bring everything we need to clean your home or business. We are happy to use any preferred brands you have onsite. Mary Collins Management can not be held responsible for any damage caused by your products.  

Yes, we are licensed, bonded, and insured to protect your belongings and our team members.  

Our goal is to work thoroughly, effectively, and efficiently. Mary Collins Management may send one, two, or three team members in order to complete each project in a timely manner. All team members are thoroughly background-checked and vetted to ensure their ethics, morals, and values align with our company policies. 

Mary Collins Management looked at all of our competitors and thought of ways we could offer a convenient extra step and more service while remaining affordable. We offer an array of services that most companies do not. We also work in completion. Instead of dropping groceries at your front door, we stock them where they belong. Instead of leaving bags of folded laundry on your front porch, we put them in their designated space.  Instead of sending random taskers during each service, we pair your family with staff who are professional assistants acquainted with our needs.  

We always want to add motivated individuals with a positive, can-do attitude to our team. Please email us your resume at crystal@marycollinsmanagment.com so we can schedule an interview.  

Mary Collins team members are not expected to execute services if the conditions in your home are deemed unsafe and/or unworkable. These conditions include extreme temperatures, power outages, aggressive pets, active pest outbreaks, no running water, hostile behavior, and any other situation where harm to their body could occur or their general well-being could be at risk.  

 Our team members must be able to access your home according to written entry instructions. For the first appointment it is expected for the client to be present for entry. After the initial appointment team members can gain entry via a designated open entry point or keycode.  

Our mission is to ensure that all of our customers have a positive experience that meets or exceeds their expectations. If there is ever an issue, please call (734) 469-0532 or email us at crystal@marycollinsmanagment.com immediately.  

Payment is due the day of service. We accept most forms of electronic payment and/or credit cards. 
Tipping is not expected but appreciated. 100 % of any payment made that exceeds the total cost of service will go directly to your onsite team member as a tip. If there are multiple team members, the tip will be evenly divided among them.  

Mary Collins Management understands that pets are additional members of your family. We ask that pets that are not stranger-friendly be securely put away during your service. If a pet is deemed aggressive, all services will be paused to ensure the safety of our team.  

Absolutely! What better gift to give new parents, new homeowners, an elderly relative, a busy professional, someone grieving, or anyone who could use extra help? Call (734) 469-0532 or email crystal@marycollinsmanagment.com to place your order.  

 It is against the law to personally hire any of Mary Collins Management's employees without written consent by Mary Collins Management.